- Home
- About Sytner Cardiff
- Sytner Cardiff Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
775 ratings and 339 comments received in the last 90 days.
05 September 2024
Good follow up on small problems
05 September 2024
Completely satisfied as Tom talked me through everything simple way and I didn't have to wait long
03 September 2024
Great environment to be in
03 September 2024
Very professional and empathetic friendly service.
01 September 2024
Communication was great throughout the process
20 August 2024
The purchase process was straightforward, stress free and very enjoyable. All staff involved were friendly, helpful and made sure that the vehicle handover was the best it could possibly be.
17 August 2024
Very good experience from Jon Green, he was very helpful and friendly.
07 August 2024
Kept us informed and did a comprehensive handover when we picked up the car
04 August 2024
The sales team provided a good experience
03 August 2024
I can't fault them.
03 August 2024
My car arrived earlier than anticipated, so was a very nice surprise. Always a pleasure dealing with Mark James. As usual explained all the features of the new car, nothing was too much trouble.
03 August 2024
I was thoroughly impressed with the entire process from beginning to end. Francesca was exceptional in her role; she was extremely polite, professional, and remarkably informative.
03 August 2024
Friendly and informative
03 August 2024
Francesca was very helpful. I feel like she took time to understand my requirements. Communication was very good throughout. The end to end purchase process went very smoothly.
02 August 2024
Excellent services couldn't have wished for more
02 August 2024
Superb customer service from start to finish, this is my 5th BMW 1 series car in 15 years from Sytner Cardiff. My previous 1 series was written off by a drunk driver when it was parked up, a distressing experience which the BMW Centre staff sorted.
01 August 2024
Very knowledgeable sales executive.
01 August 2024
Very good. The staff were very helpful.
01 August 2024
Everything was explained thoroughly
30 July 2024
Mark went above and beyond to ensure we had the most enjoyable experience
28 July 2024
The experience was a pleasure thanks to the people who dealt with me. They guided me when I wasn't exactly sure what I wanted and ultimately I now have the best car I could've dreamed of.
24 July 2024
Cardiff Syntra are an exemplar of customer service
22 July 2024
Amazing motor.
17 July 2024
Richard Nawaz kept in contact throughout process , and very thoroughly looked after us.
17 July 2024
Great experience, shownroom was well presented, comfortable seating, refreshments available and staff friendly and helpful
12 July 2024
Purchase was easy with the thorough explanation and wide range if financial options. Delivery was smooth and efficient with the car presented beautifully. Within 30mins the car was all set up, forms signed and away I went!
09 July 2024
Sales rep Tom biddle has been very good at dealing with my inquiries
09 July 2024
They really looked after us with the custom and hospitality of drinks hot and cold and really made us comfortable while we were waiting for the vehicle to be ready. The whole experience was quick and easy and our group was very happy with the day.
09 July 2024
Dan, Ed, Michael and Owen were all superb throughout. Great attention to detail, friendly, efficient and very helpful.
04 July 2024
As stated previously, thanks to Mark James, the whole process was very smooth and pleasurable. This is a classic example of how to provide very good customer care. Very well done and thank you.
03 July 2024
Great communication and experience from finding the car to driving out of the showroom was top draw.
03 July 2024
Excellent hand over and everything was explained well enough on my every visit Thanks to Francesca LeGuilcher and Mr Mark
03 July 2024
Customer service was a different class.
02 July 2024
Mark was very knowledgeable and helpful
02 July 2024
Went above and beyond, Mark James is a credit to the team
02 July 2024
Felt valued as a customer.
02 July 2024
Great place, full of loads of BMWs to see.
02 July 2024
I have been driving BMW's for over 20 years and during that time, have had the absolute pleasure of dealing with Mark z James at Sytner Cardiff. I wouldn't consider ordering a car with anyone else. Mark has custom service excellence in his bones. I c
01 July 2024
Nothing too much trouble, lovely staff.
01 July 2024
Efficient service and helpfulness of staff who made the whole process easy
30 June 2024
Excellent customer service, all dealt with quickly.
29 June 2024
Smooth experience, on time, well prepared vehicle.
28 June 2024
Was notified right at the start that there would a waiting period while the car was shipped from South Africa, but kept informed during the various stages of shipping. On arrival into the country things progressed speedily under Sytner's control.
28 June 2024
very good service
26 June 2024
Very happy as it was timely done. Communication was good. They helped make sure the personalised plate was transferred onto the new car swiftly
26 June 2024
Very helpful very easy smooth transaction
25 June 2024
Great customer service given my Richard and Ed
25 June 2024
Experience was first class from start to finish. Alternatives were clearly explained with illustrations and costs. Excellent communication with sales executive throughout.
18 June 2024
The whole process from start to finish went really smoothly from initial contact, to sourcing a vehicle, negotiating a price, and taking delivery. Mark made the handover go smoothly by explaining all the features of the car and setting it all up.
14 June 2024
The member of staff Mark James was brilliant from start to finish. Always kept me up to date and replied to emails very swiftly. Mark went above and beyond so make sure my needs was met.
08 September 2024
Work carried out as expected, no issues
08 September 2024
Recall work after 9 years. Very happy with follow up
08 September 2024
This was for recall notices.
08 September 2024
I was very satisfied with the service experience from BMW Cardiff. Very attentive and very pleasant from the moment I arrived the location
08 September 2024
Staff on reception very pleasant to deal with
08 September 2024
Excellent service. Staff very helpful
07 September 2024
Prompt service. Efficient service department and staff
07 September 2024
The service advisor was very responsive and provided a good level of technical detail.
06 September 2024
Good communication and complementary car wash.
05 September 2024
Done in timely manner.
05 September 2024
Very helpful and considerate service advisor
05 September 2024
Ryan, whom was my point of contact, was very professional and was able to answer any questions that I had. The two ladies on the front desk were very accommodating.
05 September 2024
Once again the team are great and the new dealership is a lovely experience.
04 September 2024
The salesman was very understanding showing me the product & the young lady who sat down with me was very helpful explaining everything.
04 September 2024
New spark plugs installed (part of full service) were defective. Had to return car to garage within minutes of leaving but issue was corrected quickly.
04 September 2024
Friendly efficient staff.
04 September 2024
Excellent customer service
04 September 2024
Again professional
03 September 2024
Sytner Cardiff always do their best to support me and my vehicle. Some work was scheduled while some wasn't but on investigation, became necessary. The dealer kept me informed about the situation through out. Even negotiating a discount
03 September 2024
The staff have been very well trained in Customer Service. The health check is a bonus.
03 September 2024
great all round service. priced as quoted at time of booking.
03 September 2024
All the necessary work undertaken on the recall . Very much satisfactory service
03 September 2024
Joe was excellent
03 September 2024
The work was carried out in a timely manner.
03 September 2024
There was an exposed electrical wire in footwell of car Cover was on floor
03 September 2024
Joe Mantle deals perfectly with queries is attentive and sensible
03 September 2024
I was particularly pleased to receive the ongoing updates from the mechanics working on my vehicle.
03 September 2024
Fault on dashboard was resolved by BMW. Thank you Ryan.
03 September 2024
Friendly and attentive staff, the car was received back in clean condition and certainly far cleaner than when I brought it in!
02 September 2024
was told it take a day and it did not messed around and kept me informed
02 September 2024
Car not returned as anticipated due to parts not available
02 September 2024
No problem with booking car in for recall and car ready ina few hours.
02 September 2024
Good communication.
01 September 2024
Never had a bad experience with Sytner Cardiff.
01 September 2024
Great service
01 September 2024
5
30 August 2024
No problem this time for recall part
29 August 2024
Alison absolutely ?? excellent at her job and keeping customers informed and happy
29 August 2024
Car was kept overnight and O was informed that it would be ready by midday. Arrived at 11.50 but car not ready. Told it would be 20 minutes to fit the two trees. Over an hour and a half later I was informed of the wrong size tyres had been delivered.
29 August 2024
The over service was to a high standard. The only issue I had was the EGR code was not reset after the EGR was replaced. Not a magor issue mind as I have my own car scanner and manufacturers coding machine.
29 August 2024
Positive reaction to my distress call giving prompt service and clear communication.
29 August 2024
Staff were friendly, informative and kept me updated with the progress of my vehicle throughout the service. The staff in cardiff were far far better than your Newport branch
29 August 2024
Happy
28 August 2024
Very good deal was done. Fast friendly and efficient
28 August 2024
Great cooks and speed
28 August 2024
Completely satisfied
28 August 2024
Very efficient and kept me in the loop every step of the way.
28 August 2024
excellent personal and speedy service as usual
28 August 2024
Excellent service
28 August 2024
On entering the service area and onto the reception there was courtesy and help amd the work was done efficiently and without fuss.
28 August 2024
Good experience Staff very helpful
28 August 2024
Kept me informed throughout the day with any issues
28 August 2024
All the team are well trained in Customer services and deliver I exceptionally well.
28 August 2024
Alison went out of her way to ensure that the problems with my car could be sorted before my holiday even though Sytner had an equipment problem of their own. EXTREMELY helpful
28 August 2024
Thank you for the work done however the recall work for which I brought the vehicle in from a request from BMW for brakes etc was considered not urgent so was not completed. This lack of urgency should have been notified to me previously.
28 August 2024
Great service from Sytner Cardiff. Booked in with shirt notice, which suited me. Fast service while I waited. And it came back nice and clean.
28 August 2024
Great service and friendly staff
28 August 2024
Pleasant staff keeping you informed at all stages of the service
28 August 2024
Very pleased
28 August 2024
Fixed every issue I had and Ricci called to help with my microphone issues
28 August 2024
Joe was really helpful and helped to sort out everything I needed for my car in one visit.
28 August 2024
I've occasionally received contradictory information and advice on repeat visits that might result in unnecessary expenses.
28 August 2024
Staff very polite and professional.
27 August 2024
Satisfied. Find service reminders and information on BMW app useful
26 August 2024
From start to finish this dealer has been great. Makes a huge change from my previous experience with another dealer.
26 August 2024
Staff were friendly and informative and the work was carried out as expected.
26 August 2024
I had to return the following day as the tyre needed for my car to pass it's MOT wasn't in stock - a little disappointing as I live about 18 miles from the dealership
26 August 2024
Did what you said you would do
25 August 2024
Very satisfied, work on my car was started almost straight away
25 August 2024
Corteous staff kept me informed of progress on my vehicle.
25 August 2024
Good
25 August 2024
Serviced car and kept me informed of progress and issues
25 August 2024
Always updating me
24 August 2024
Great service from the time we dropped car off and collected Joe kept us informed throughout
23 August 2024
Happy with the work done on the car
23 August 2024
Fantastic well looked after.
23 August 2024
replaced the cooling system for emission gas feedback renewed the rear brake disks and pads health check all work conducted perfectly
23 August 2024
Great contact with me
23 August 2024
I was kept informed of the progress
23 August 2024
Great service job done very quickly
22 August 2024
Great service from the garage although prices quoted for work to be done were extremely high, I will source somewhere else for works to be done
22 August 2024
Efficient and comprehensive service provided. Excellent communication and updates throughout.
21 August 2024
very good service
21 August 2024
Ann in customer service has always been brilliant. From the beginning to the end you get 10 out of 10 and Ann's cheerful personality always adds the important extra to the service experience.
21 August 2024
The service and staff where excellent
20 August 2024
Excellent throughout
20 August 2024
Bit of a wait at drop off & collection, but work completed quickly.
20 August 2024
Service was completed promptly, and I was informed of the status regularly.
20 August 2024
As above
20 August 2024
Great, no complaints from me
20 August 2024
Can't fault it in any way just perfect
20 August 2024
Again David bees for his exceptional customer service
20 August 2024
Have always used this dealership and would not take my vehicle to anywhere else.
20 August 2024
The Gentleman who handled my requests is highly professional and extremely helpful. The repairs in good timing.
20 August 2024
Service was excellent.
20 August 2024
Fixed the concern, and kept me updated on what the issues were.
20 August 2024
Easy to book appointment. Service advisor, Danielle Camilleri, was polite and informative throughout.
20 August 2024
Great service every time I visit.
20 August 2024
Service given has always been quick, and kept me updated with progress.
20 August 2024
My service advisor made the experience very easy. I was kept informed every step of the way. His attention to detail was excellent.
20 August 2024
The lady on the phone , was very kind of her by checking if everything was ok
20 August 2024
Everything went smoothly and done in timescales given
20 August 2024
The job was well done and I was told all the other faults which I didn't know about.
20 August 2024
Carried out successfully
20 August 2024
Did everything they said they would do. The car came back very clean whulich was greatly appreciated.
20 August 2024
As above plus the excellent collection and delivery service laid on by Sytner Cardiff fronted by Claire who is a clear ambassador for the company. My expectations were carefully managed through out.
20 August 2024
Ryan was super helpful, keeping me informed of what was going on and, even though the parts didn't show up when expected, he kept me on the road and made sure I could meet my commitments
18 August 2024
Staffs in Cardiff branch are very friendly and helpful. Especially the guy who was in charge my car service was very professional and arranged everything done perfectly, best service compares with other garage. Definitely will recommend to my friends
17 August 2024
Very satisfied with the service
17 August 2024
Expedient doing diagnostics and finding solutions.
16 August 2024
Good feedback and ongoing updates
16 August 2024
Car still working perfectly after 8 years
15 August 2024
Very informative and a nice friendly atmosphere
14 August 2024
Have to be a 10 out of 10
14 August 2024
Great customer service and egr warranty work carried out as agreed.
13 August 2024
Lovely staff and service
13 August 2024
Great service excellent experience
13 August 2024
Took a while to complete while waiting
13 August 2024
BMW provides a very well online system for booking the service.
13 August 2024
Service was really good
13 August 2024
Helpful staff, prompt drop off and collection
13 August 2024
I ways get great service
12 August 2024
qualityservice
12 August 2024
All efforts were made to offer a seamless service
12 August 2024
Very friendly service and everything was sorted out with my car with no fuss at all. Just all round a fantastic experience.
12 August 2024
Exellent service from alison williams
12 August 2024
Hassle free service and very good human interaction
12 August 2024
keep update and stay communicate
12 August 2024
Excellent service and facilities
12 August 2024
Kept informed all the way through the service. Mechanic's video report and valetted car
12 August 2024
Ryan, Service Manager, was very helpful and answered all our queries.
12 August 2024
Great service
11 August 2024
Very helpful
11 August 2024
Excellent service no issues
10 August 2024
The person looking after my vehicle communicated with me regularly, looked after my car and went above and beyond with the work done. They cleaned my car for me and did more than was asked
10 August 2024
I just think it's a little overpriced
10 August 2024
Booking the service was easy and I had great contact from the service team giving me progress of my service. I would have given the dealership full marks for everything but had to wait 45 minutes upon arrival as it still had not been valeted.
10 August 2024
Although the woman who rang from health/ vehicle check DID NOT send an email with comments from the technician as she said she had and as she promised she would do! So we came back to Synter on the bus to find out from Ann what was going on .
09 August 2024
Great service although could have been kept more informed of the progress of the work.
08 August 2024
Friendly staff
07 August 2024
Great Service, updated via phone and text messages, together with video of inspection
07 August 2024
Recall and repair completed in good time
07 August 2024
Exemplary service and explanation of work needed. V happy customer
07 August 2024
Good communication at all stages. Helpful assessment of vehicle to identify whether any other work required.
06 August 2024
Excellent service no hassle no fuss friendly staff
06 August 2024
Although my car couldn't be fixed on the day, I was provided with a courtesy car and kept update what the car's issue
06 August 2024
Excellent customer service
06 August 2024
They are putting great effort into it.
05 August 2024
Vehicle service was completed within the day. Staff were polite and informed.
05 August 2024
As above
05 August 2024
Warranty work was completed on time, service was very attentive and the car wash/hoover is always appreciated. I can't remember the name of the person who dealt with me but she was great.
04 August 2024
David Bees
04 August 2024
Good updates, good staff, good service
04 August 2024
Efficient service gives the client updates of what's happening
04 August 2024
We knew there were some things needed replacing or fixing, but there was no pressure to have more done immediately, and we will return at the end of the month, for that to be carried out.
04 August 2024
The gentleman I dealt with at Sytner in Cardiff was courteous, professional and accommodating. Very happy as he kept me updated regarding the status of my repair
04 August 2024
There was no follow up telephone call as promised
03 August 2024
Rhodes was amazing and took my car in without an appointment. Unfortunately after picking my car up two days later there was another fault related to the first. Again Rhisri was amazing at sorting it out
03 August 2024
Ricky made my visit totally worthwhile.
03 August 2024
Video walk around of your vehicle is very reassuring.
03 August 2024
Kept informed all the way through the process.
02 August 2024
most things done well but delay due to lack of replacement part added complication and difficulty
31 July 2024
Thanks
31 July 2024
I had no issues
30 July 2024
Your people at the garage deserve recognition
30 July 2024
Very good customer service. Detailed infirmation provided.
30 July 2024
Great organised service team 10/10
30 July 2024
My service experience at Sytner Cardiff is always excellent and today was no exception. The service adviser (Rhodri) kept me fully updated. I struggled to get to pick up my car by 6.00pm and he waited until I arrived.I was really grateful to him.
30 July 2024
All ok
29 July 2024
Always satisfied but not keen on the upselling bit as most recommendations can usually wait until the next time the car comes in.
28 July 2024
The gentleman dealing with me was attentive and looked for the cheapest options for the problem resolution.
28 July 2024
Very satisfied.
28 July 2024
Met me in showroom & went over all the work that was going to be covered With my Vehicle
28 July 2024
Polite staff, brilliant customer focus
28 July 2024
Always good service from Alison
28 July 2024
Xxxxx
27 July 2024
Never got sent the video despite chasing
27 July 2024
Direct communication with service desk at Cardiff is very much appreciated - general maintenance call centre is a waste of time.
26 July 2024
Fast booking Attention to detail Everything explained
25 July 2024
My car was in for longer than expected and Alison kept me up to date with the progress on a regular basis. As I was without my car for 5 days, Alison went above and beyond to try and provide me with a hire car. Unfortunately'Enterprise' let me down.
25 July 2024
Excellent customer care and very helpful.
25 July 2024
Ive always had a nice expireance when there ..
24 July 2024
Kept me informed had parts there to deal with issues
23 July 2024
Very satisfied, but the only thing i would say, why dont they re connect my camera after a service, very annoying, it was left on the seat when i got into the car.
23 July 2024
See above
23 July 2024
As above.
23 July 2024
Everything went very well.
23 July 2024
Extremely professional service experience (brake fluid service this time with a complementary health check with video) delivered once again. Thank you.
23 July 2024
Work carried out to an high standard, kept informed along the way.
23 July 2024
Very good
23 July 2024
Nothing bad to report
23 July 2024
Very good service, although car was in longer than expected. Allison was a fantastic service advisor.
23 July 2024
Everything was explained, and the staff welcoming
23 July 2024
As above.
23 July 2024
Friendly and polite service with good communications.
22 July 2024
Cost was as per quote, a couple of recommendations but not pushy.
22 July 2024
Excellent service, video provided of the inspection carried out followed up with a phone call explaining any works required with reasonable pricing
22 July 2024
Car booked in for diagnostics on the same week of booking the appointment. Car was diagnosed and repaired within the same day.
22 July 2024
Great communication
21 July 2024
Booked in quickly work carried out quickly
21 July 2024
Excellent personal service
19 July 2024
CS agent kept me informed throughout appointment and status progress updates sent as well.
19 July 2024
Car sorted quickly and effciently
19 July 2024
Never had a single issue and if anything they have sorted issues that I was not aware about
19 July 2024
Great communication and good service all round.
18 July 2024
Quick and easy.
18 July 2024
very good feedback about any problems and details of the service
18 July 2024
Informed all the way through
17 July 2024
Well done all involved ??
17 July 2024
The service was completed on time and the customer services rep- Alison was excellent.
17 July 2024
Was kept upto date with the progress on the car. Everything was ready when they said it would be. No issues with the car since.
17 July 2024
Service was great from everyone. Anne harry was very helpful and polite to deal with. The lady on front reception was very welcoming and lovely
16 July 2024
Great, no problems at all.
16 July 2024
The service carried out with no plems and they checked for problems I reported with the breaking system and found no faults .
15 July 2024
Very helpful and kept me infotmed
15 July 2024
Helpful
15 July 2024
Everything is ways so smooth and efficient. They really make you feel at home during your stay (MOT whilst o waited)
15 July 2024
Was able to work when whilst waiting for my car and was made a lovely coffee.
14 July 2024
Quick and efficient
14 July 2024
Very polite, friendly and professional even supplied a free Uber while the car was being done
14 July 2024
1st class service, kept me informed On the condition of my vehicle and what will need attention on my vehicle in the next few months.
14 July 2024
Always great service
14 July 2024
All great, easy to book the service, reminders are useful and customer service excellent
14 July 2024
Excellent service as usual, fast book in, kept up to date with progress which was completed in 90 minutes.
14 July 2024
Fault was diagnosed efficiently by technician.
13 July 2024
Professional.
11 July 2024
Informed of price before service which was good for me
10 July 2024
Deserves 5 stars
10 July 2024
Good service and communication
10 July 2024
good
09 July 2024
Alison Williams has been fantastic from the initial call to when I picked my car up. Absolute credit to Sytner.
09 July 2024
1st class experience
09 July 2024
As ever.......
09 July 2024
They went extra mile to help me in a manner that probably other dealers won't care . So 10+ service!
09 July 2024
The whole process of service was spot on.. Checking in the car for service was well organised
09 July 2024
Service completed on time and car washed
09 July 2024
Fast and speedy. Well done.
09 July 2024
Provided a courtesy car and vehicle was repaired free of charge.
09 July 2024
2 calls made and not returned by Louisa
09 July 2024
We were provided with continual updates and advice.
09 July 2024
Mr Bees was excellent with service
09 July 2024
On arrival there were a few cars ahead of me however, the setup at the dealership; a 'drive in' service centre is just brilliant. On stopping the car i was promptly met by a service operative and everything just ran so smoothly.
08 July 2024
Amazing service
08 July 2024
All jobs completed as planned / expected and car valeted before return
08 July 2024
The representative I dealt with was very helpful and professional.
08 July 2024
I was kept up to date and the work was done quickly - I am very happy with the standard of work
07 July 2024
Customer service lady Alison was great, she kept me updated every step.
05 July 2024
Welcoming reception and lovely friendly staff.
04 July 2024
Great staff and, great waiting area with superb facilities that allowed me to work while I waited.
03 July 2024
Service advisor was very helpful and efficient kept me informed of progress with my car
03 July 2024
The whole process went as planned and all staff were helpful and professional
03 July 2024
Each member of staff was helpful and pleasant
03 July 2024
Very relaxing Very attentive
03 July 2024
Alison Williams was my customer advisor. She was extremely helpful and followed up with me on updates on my car as it was being serviced.
03 July 2024
Every customer made to feel valued. Beautiful reception and showroom.
03 July 2024
I've found Ann and Alison very pleasant and helpful. Also the young lady on reception / offers refreshments is also very pleasant . With the exception of one occasion I've always been very happy with the level of work performed on my BMW.
03 July 2024
Ryan was more than helpful and willing to discuss any issues with the vehicle.
03 July 2024
Got the job done well
02 July 2024
Everything ran very smoothly on the day from dropping off the car to being informed once the MOT had been done and any extra work which was recommended to be done.
01 July 2024
You provide above expectations on all aspects of your services
29 June 2024
From booking to completing my service and work, I was updated throughout. The technician found a safety problem with a tyre that I was not aware of and highlighted it on the inspection video! Excellent!
28 June 2024
The Service manager Rhodri Phillips actually collected my car from my home and delivered it back in the evening to my home to save myself from going in to your garage for the service on my car. Unbelievable response from staff.
27 June 2024
Easy drop off and collection and again the staff keep you informed.
27 June 2024
Great service from Joe Mantle, kept me updated all day and was very helpful with any queries.
26 June 2024
Even though this was a very minor service the visit was first class from reception to a highly valeted vehicle on return. Well done Alison Williams, Rhys Thomas and Valeting team.
26 June 2024
The staff are very professional and courteous.
26 June 2024
I had to go back for a minor inconvinience but it was resolved instantly
26 June 2024
Excellent service.
26 June 2024
The work performed has not given rise to any problems with the running of my vehicle.
25 June 2024
Allison Williams was extremely helpful and professional. Kept me updated throughout the time my car was with BMW on a daily basis
25 June 2024
Completed the required service but also checked over my concerns on the vehicle which were all covered in the health check.
25 June 2024
Very friendly and good customer service
23 June 2024
Efficient and kept upto date, throughout the time the car was in
23 June 2024
I was kept up to date every step of the way.
21 June 2024
Couldn't have been better
18 June 2024
kept informed with progress.
18 June 2024
service was excellent from start to finish - despite being unable to identify the fault
18 June 2024
I was alerted to a problem with the car. BMW Sytner diagnosed and fixed the problem within 3 days
18 June 2024
They were efficient - exsplained the proceedures they would follow and approx time it would take. ????
18 June 2024
all aspects dealt with efficiently
17 June 2024
It would be 5 but 7 hours for a small job seems excessive
17 June 2024
Rhodri Phillips was very helpful. He helped me to solve my problem.
16 June 2024
Very efficient with great politeness.
16 June 2024
Satisfactory
16 June 2024
The service representative Dave Bees was excellent !
15 June 2024
Consistently excellent service
15 June 2024
Perfect
15 June 2024
Nothing to complain about. As mentioned above, friendly and welcoming.
05 September 2024
When I queried things they reviewed & explained to my satisfaction.